Refund Information

Title IV Credit Balances

JSU will determine the amount of Title IV credit balances. If it is determined that a Title IV credit balance has been created, JSU will refund the credit to the student within (14) calendar days from the date of disbursement.  

Disbursement Schedule: Refunds are processed when financial aid is disbursed to student accounts. The student must meet ALL requirements in order to receive a refund, therefore; these dates may vary for each student.

  • Fall and Spring refunds are processed daily for the first two (2) weeks of the semester
  • Summer refunds are processed daily for the first one (1) week of the semester
  • Thereafter, refunds are processed weekly  

You may refer to your JSU Email or MyJaxState for the refund status or for financial aid questions please contact their office at 256-782-5001 or finaid@jsu.edu.

Get your refund faster with Electronic Direct Deposit!

We now offer Electronic Direct Deposit (EDD) for a more secure and timely receipt of your student account refund. You will need to sign up for EDD through MyJaxState no later than the last day to register/due date.

Enroll today by:

  • Logging into MyJaxState
  • View Account/Make Payment
  • eRefunds
  • Set-up Account
  • Choose Existing Account OR add New Account
  • Remember to toggle the box beside "Check here if you would like refunds to be deposited into this account"
  • Save

NOTE: Only one Electronic Check (checking/savings) saved payment method can be designated for EDD. Debit or Credit Cards cannot be used for refunds. Parent Plus Refunds are not eligible for Electronic Direct Deposit; checks are mailed to the parent.

You must be enrolled in EDD no later than the Last Day To Register/Due Date that is published each semester in order to receive your refund electronically.

JSU does not charge a fee to have your student account refund forwarded to your mailing address of record.  If you would like your check sent to your mailing address you will need to contact us each semester; otherwise, you will pick up your refund at the campus mail center. Here's how to request a mailed check in lieu of EDD:

  • Use the handy Contact Us form
  • In the "Subject" dropdown menu, choose Refund
  • In the "Question or Comment" section let us know you want your refund forwarded to your mailing address and list the correct address. 
    • Please note: this address must match what we have as your mailing address of record or we cannot send the check to you.
  • If your address is not correct, you will need to update your personal information with the Registrar’s Office or through your Self Service Banner by logging into MyJaxState then complete the request form to our office  

If you have enrolled in the Home Mail Forwarding Option for the sole purpose of having your refund check sent to you, you can Opt-Out through MyJaxState. Please keep in mind, this will stop all mail from the university (correspondence, notices, fliers, etc.) being sent directly to you should you choose to un-enroll in Mail Forward Home. You will also need to follow the instructions above to request that your check be sent to your mailing address of record.


Refunds or Charge Adjustments - Effective Fall 2024

Withdrawal

Tuition will be refunded as follows for Full Fall, Fall A, Full Spring, and Spring A semester:

  • 100% of total tuition charged if withdrawal from all courses for the semester occurs by the last day to register for the semester.
  • 80% of total tuition charged if withdrawal from all courses for the semester occurs within one (1) week after the close of the registration period.
  • 50% of total tuition charged if withdrawal from all courses for the semester occurs within three (3) weeks after the close of registration.
  • No adjustment if withdrawal occurs thereafter.

Tuition will be refunded as follows for Fall B, Spring B, Block 1, and Block 2 part of terms:

  • 100% of total tuition charged if withdrawal from the term occurs by the last day to register for that term.
  • 80% of total tuition charged if withdrawal from the term occurs within one (1) day after the close of the registration period for that term.
  • 50% of total tuition charged if withdrawal from the term occurs within two (2) days after the close of the registration period for that term.
  • No adjustment if withdrawal occurs thereafter.

Tuition will be refunded as follows for summer semester:

  • 100% of total tuition charged if withdrawal from the summer term occurs by the last day to register for that term.
  • 80% of total tuition charged if withdrawal from the summer term occurs within one (1) day after the close of the registration period for that term.
  • 50% of total tuition charged if withdrawal from the summer term occurs within two (2) days after the close of registration.
  • No adjustment if withdrawal occurs thereafter.

Note: Withdrawal refers to ending enrollment in all classes at JSU for the semester/part of terms in fall and spring/summer term.

Students who withdraw while on financial aid may have to repay any or all aid received and may owe the university money. Please check with the Financial Aid Office or the Office of Student Accounts for more details. If you live in university housing, please contact the Offices of Housing Operations and Residence Life for the housing refund policy.

Dropping Course(s):

Tuition will be refunded as follows for dropped courses during all fall and spring semesters/part of terms in fall and spring/summer terms:

  • 100% of total tuition charged for the dropped course if the drop occurs by the last day to register.
  • No refund for dropping of a course after the last day to register for that semester or term.

Note:  Drop refers to dropping one or more courses while still enrolled in any other course(s) for the semester/part of terms in fall and spring/summer term. 


Fee Refunds or Charge Adjustments - Effective Fall 2024

Withdrawal

University Fees, Program Fees, and Course Fees will be refunded as follows for all semesters and terms:

  • 100% of total university fees, program fees, and course fees charged if withdrawal from all courses from the semester/term occurs by the last day to register for the semester or term.
  • No adjustments to fees if withdrawal occurs thereafter.

Note: Withdrawal refers to ending enrollment in all classes at JSU for the semester/term.

Dropping Course(s)

University Fees, Program Fees, and Course Fees will be refunded as follows for all semesters and terms:

  • 100% of total university fees that are charged by the credit hour, program fees, and course fees for the dropped course if the drop occurs by the last day to register for the semester or term.
  • No refund of fees for dropping a course after the last day to register for the semester or term.

Note:  Drop refers to dropping one or more courses while still enrolled in any other course(s) for the semester/term.