About JSU IT
The Division of Information Technology is comprised of four IT units - Technology Support, Systems and Security, Enterprise Information Systems, and Network Architecture and Infrastructure Support. The JSU IT organization is dedicated to providing world-class service and technological solutions that support research, teaching and learning, and administration.
Technology Support is the centralized support management unit for all IT trouble requests, tickets, and support. End user support is provided for desktops, printers/copiers, laptops, and mobile devices for university owned equipment. Training and support are also provided for Office 365 and other software applications. All classroom technology and support are provided through the Technology Support unit. The Technology Support Center is located on the 9th floor of the Houston Cole library and serves as the support hub for all technology requests.
Enterprise Information Systems (EIS) implements and maintains the information systems that support the administration and operations of the university. These systems include the following enterprise business software applications: Banner Enterprise Resource Planning (ERP) System, Recruitment CRM, Argos - Enterprise Reporting, ApplicationXtender - Document Management System, TouchNet - Payment System, Dynamic Forms – Electronic Forms/Workflows, and MyJaxState - University Portal. EIS also implements and maintains integrations of ancillary systems with the ERP System.
Systems and Security is responsible for supporting and administering the server infrastructure, storage, computer systems, cloud services, enterprise email and various other enterprise software systems of the university. They provide support to network services including firewalls, active directory, domain name services, and IP address management.
The department is also responsible for the security tools, software, hardware, policies, and procedures that provide the security of the university’s enterprise data. Security training, compliance and governance is managed through the department under the supervision of the Information Security Officer.
Network Architecture and Infrastructure Support is responsible for the design, installation, and maintenance of the university data network. This includes the university Internet service, core routers and switches, ethernet and wireless access, as well as telephony services. The department manages the Avaya VOIP system and is responsible for the support, billing, and administration of the university telephone network.