Service and collection of Logan Walker Institutional Loans and Alabama State Nursing Scholarships are handled in the Office of Student Accounts. We are happy to assist however we can to help you maintain good standing while repaying your education loan(s).
If you have Direct Loans, please consult Student Financial Services in Room 107 Bibb Graves Hall, or call (256) 782-5001 for assistance.
What is an exit interview?
Upon graduation, or should you fall below half-time at JSU, you will be required to complete an exit interview if you have received a Logan Walker Loan or Alabama State Nursing Scholarship.
You will receive a letter advising you to log on to our web page and complete your Exit Interview Forms. Upon completion, you will contact our office to schedule an appointment with our loan collections clerk so we may provide you with details about your loan to include, but not limited to, your eligible grace period; repayment of your loan; your rights and responsibilities, and our Automatic Payment Option. This will be helpful information to assist you in maintaining a record of good standing with the university.
Please note: Holds on student records, transcripts, registration, and the purchase of cap and gown are placed on student accounts until this exit interview has been completed by a representative of the Office of Student Accounts.
Monthly billing statements are mailed approximately 30 days prior to the payment due date. All payments are due by the 15th of every month. Payment by the due date will avoid additional late fees and penalties. There is no limit to the amount you can pay each month toward your balance without pre-payment penalties. However, the minimum payment reflected on your billing statement is required.
If you do not receive your statement, your payment is still due.
By phone to our office - (256) 782-5262 - using MasterCard, Visa or Discover.
Pay by check or money order to:
Jacksonville State University
Attn: Office of Student Accounts
700 Pelham Rd North
Jacksonville, AL 36265
Please include your Student Identification Number on your check or money order, along with your loan type (i.e., LWLB - Logan Walker Loan, ASNS - Alabama State Nursing Scholarship) to ensure accurate posting.
What is an automatic payment request?
For easy payment, you may wish to complete the Automatic Payment Request Form. By providing a valid MasterCard, Visa or Discover card, you authorize JSU to process your payment on the 3rd, 10th or 15th of each month and apply it directly to your loan. If you do not specify one of these payment dates, your payment will be processed on the published due date. You will receive an e-mail confirmation upon successful completion.
It is your responsibility to repay your education loan(s). Defaulted loans can be avoided by making your payment on time and simply staying in touch with our office. Please be proactive and contact us if you are having trouble making your payments, and we will work with you as best we can.
If you cannot be located, you could be declared in default, even without your knowledge. It is your responsibility to keep your address, telephone number, and school status current. Please e-mail updated information to firstname.lastname@example.org, or make the necessary changes on your monthly remittance and we will update your records accordingly. Always remember to include your student identification number and loan type for accurate posting.
All loan payments are due on the 15th of each month. Late fees are assessed monthly on past due accounts at a rate of $1.00 for the first late payment and $2.00 thereafter. The university reserves the right to assign delinquent accounts to an outside collection agency. The student is responsible for any additional fees charged by that agency, and must make payment directly to that agency.
Holds are placed on all delinquent accounts. This hold prevents the release of a transcript and/or registration to JSU. Loans must be current before holds are released. If an account is being collected by an outside agency the account must be paid in full before holds can be released.
Remember, communication is the key.