Software & Technical Support
Online@JSU assists our faculty in a variety of ways. Several software and applications are supported by our office, such as the Canvas Learning Management System (LMS), Canvas Studio, and more.
Canvas Learning Management System
- Canvas Access
- Canvas Tutorials - Visit the Canvas Basics Self-Paced Training course inside Canvas. This course is linked from your Dashboard and/or be reached from the Online@JSU Canvas/Ed Tech link in the Help menu inside Canvas.
- Canvas Instructor Guide
- Canvas Quick Start Guide for Students
- Canvas Support - Use the Help link inside Canvas or choose an option from the Online@JSU Help page.
Canvas Studio
- Video creation and management solution integrated into Canvas.
- Student Guide
- Instructor Guide
Honorlock
- Online remote proctoring solution integrated into Canvas.
- Honorlock Tutorial for Faculty
- Honorlock Tutorial for Students
- Honorlock Support - Students should always contact Honorlock Support for assistance before contacting the instructor or Online@JSU
Turnitin Feedback Studio
- Plagiarism detection tool integrated into Canvas.
- See "Technical Support & Help Section" for minimum technical requirements and technical assistance.
Respondus 4.0 Campus Wide License
- Respondus 4.0 is a tool for creating and managing exams that can be printed to paper or published directly to Canvas. Exams can be created offline using Word or plain text documents and uploaded into Respondus 4.0 then published to Canvas. Please see the Respondus 4.0 Campus Wide License Tutorial to learn more.
Respondus Test Bank Network
- Contains thousands of test banks for the leading textbooks in higher education.
HippoCampus and NROC
- Open Educational Resources (OER)
- Offers multimedia lessons and course materials to help with instruction, homework, and studies.
Watermark Course Evaluations & Surveys - (Formerly EvaluationKIT)
- Watermark Course Evaluations & Surveys is an end-of-semester survey tool implemented by JSU to conduct all course and instructor evaluations.
- Faculty and administrators can access the EvaluationKIT dashboard by logging into Canvas
- Contact Dr. Christopher Inman, Senior Instructional Designer, for questions at cinman@jsu.edu.
Digital Measures
- Digital Measures-Activity Insight (DM) is a secure web-based information management system designed to collect and manage faculty research, teaching, and service activities, including accomplishments and professional activities.
- Digital Measures User Guide
- Digital Measures Presentation by Dr. Hungwei Tseng
- Contact Dr. Hungwei Tseng, Senior Instructional Designer, for questions at htseng@jsu.edu
Microsoft Teams
- Microsoft Teams is the web-conferencing tool supported at Jacksonville State University.
- The Technology Support Center provides technical assistance with Teams such as account creation and administration. Online@JSU supports instructors in learning how to use Teams and how to leverage Teams in online teaching and learning.
DesignPlus for Canvas (by CIDI Labs)
- Enhances course design within Canvas by creating templates for pages, assignments, and discussions.
- Getting Started with CIDI Plus Design Tools (Part 1 -video)
- CIDI Plus Design Tools Advanced (Part 2 - video)
Choose from the following, then choose your role where applicable:
- General Technical Requirements and Recommendations
- Comprehensive Tutorials for Students
- Comprehensive Tutorials for Faculty
- Canvas
- 24/7 help resources directly from Canvas available inside the Canvas LMS in the global navigation Help menu (live chat, web form, self-help guides, and phone)
- Minimum Technical Requirements
- Mobile App iOS
- Mobile App Andriod
- Canvas Tutorials for Instructors
- Canvas Tutorials for Students
- Canvas for Students Demo Course
- Other Canvas Related Tools
- Local Support (during normal business hours): Contact online@jsu.edu
- Studio
- Minimum Technical Requirements
- Supported File Formats
- User Guide
- Support: Contact online@jsu.edu
- Honorlock
- Support is available directly from Honorlock within the Honorlock interface in Canvas for students and faculty
- Faculty and Staff - Support and Technical Requirements
- Students - Support and Technical Requirements
- Local Support (during normal business hours): Contact online@jsu.edu
- Turnitin Feedback Studio
- Microsoft Teams
- Minimum Technical Requirements
- Teams Tutorial for Students
- Teams Tutorial for Faculty
- General Help With Teams
- Local Support (during normal business hours provided by Online@JSU or IT's Technology Support Center): Contact online@jsu.edu or techcenter@jsu.edu
- Online@JSU Office - Monday through Friday from 8:00 a.m. to 4:30 p.m. Central Time
- Email - online@jsu.edu
- Phone - (256) 782-8172
- General JSU Technical Support - Email, MyJaxState, campus network, etc.
- Web site - Technology Support Center
- Email: support@jsu.edu
- Phone: 256-782-8324