Frequently Asked Questions

Please Note: This page will be updated frequently. New and updated items will appear within their appropriate categories, so check back often for updates.

If students have questions about coursework, the alternate grading option, how to contact advisor, or other general questions, they should contact the designated school official for their major. A listing of majors and the designated school officials is below:

For majors within the School of Arts & Humanities please contact Dean Staci Stone at slstone@jsu.edu School of Arts & Humanities majors include:

  • Art
  • Drama
  • English
  • Foreign Languages
  • History
  • Integrated Studies
  • Music
  • Music Education

For majors within the School of Human Services & Social Sciences please contact Todd Wilson at dtwilson@jsu.edu  School of Human Services & Social Sciences majors include:

  • Criminal Justice
  • Forensic Investigation
  • Emergency Management
  • Political Science
  • Public Administration
  • Psychology
  • Sociology & Social Work

For majors within the School of Business & Industry please contact Associate Dean Louise Clark at lclark@jsu.edu  School of Business & Industry majors include:

  • Finance, Economics and Accounting
  • Management & Marketing
  • Communication
  • Applied Engineering

For majors within the School of Science please contact Sharee Hutchinson at hutchinson@jsu.edu  School of Science majors include:

  • Biology
  • Chemistry
  • Computer Science
  • Computer Information Science 
  • Geography
  • Mathematics

For majors within the School of Health Professions & Wellness please contact Tricia Nelson at pnelson@jsu.edu  School of Health Professions & Wellness majors include:

  • Nursing
  • Respiratory Therapy
  • Exercise Science and Wellness
  • Sport Management and Recreation
  • Physical Education/Health Education

For majors within the School of Education please contact Dr. Janet Bavonese at jbavonese@jsu.edu  School of Education majors include:

  • Special Education
  • Early Childhood Education
  • Elementary Education
  • Reading Specialist
  • Child Development
  • Dietetics
  • Family & Consumer Sciences
  • Human Sciences
  • Merchandising
  • Hospitality & Culinary Management
  • Business Education
  • Biology Education
  • English/Language Arts Education
  • General Science Education
  • History Education
  • Mathematics Education
  • Instructional Leadership
  • Instructional Technology
  • Teacher Leader
  • Library Media
  • Clinical Mental Health Counseling
  • School Counseling

If you participate in Dual Enrollment and have questions about your grade, please contact Amie Knight at ahknight@jsu.edu 

Bookstore Hours will be Monday through Thursday 8am until 4:30pm

As it has always been, the health and safety of our customers and team members remains our highest priority. As is standard, our store will be following campus safety protocols. In response to the coronavirus, we have also added the additional safety features based on CDC recommendations...

  • We have been, and continue to be, proactive in our approach to keeping our store clean.
  • We are providing masks and alcohol based hand sanitizers for all employees.
  • We have implemented social distancing measures, complete with signage, in our store.
  • We will be offering contactless payment and receipt options.
  • We will be requiring face masks for customers entering the store.


We will continue to operate our online bookstore to process course materials. Our central warehouse is currently striving to ship all orders within 1-2 days. As a reminder, textbooks will not be stocked in the physical Bookstore.

Our Spring Rental Due Date will stand at June 15th. You may mail textbooks back to the Bookstore with the complementary return labels found at http://jsu.bncollege.com. We will also we accepting in person returns.

Students receiving Financial Aid may use those funds in the Bookstore to purchase needed supplies, laptops, or JSU merchandise. Financial Aid charging will be open through June 23rd.

Buybacks are currently available. Students will need to bring their textbooks and a valid student id to participate. The Bookstore would ask that you not make a special trip, as we will be offering buyback throughout the Fall Term.

We will continue to monitor the current situation and provide any updates should conditions change.

Jacksonville State University is taking steps to limit the spread of COVID-19 by minimizing the need to gather in large groups and engaging in social distancing. Our actions are consistent with the recommendations of leading health officials to ensure the safety of our visitors, faculty, students, and staff. Therefore, our summer tour schedule has been modified to the following:

  • Individual Campus Tours: Monday - Friday at 9am and 2pm Central Time.
  • Virtual Information Sessions: Monday - Friday at 11am Central Time.

Individual campus tours will be limited to one student and three guests. All campus visitors will be required to have their temperatures checked by our staff using a non-contact infrared thermometer when they arrive on campus. More information regarding safety and social distancing on tours will be sent via email upon registration.

You can register for a campus visit at http://jsu.edu/admissions/campus-tours/index.html 

Please visit the Cocky CARES (Higher Education Emergency Relief Fund Program - CARES Act) site for more information

For our graduating students, I have some exciting news. The Commencement Committee has finalized dates and times for our spring and summer ceremonies, as follows:

July 31, 2020

  • 10 a.m. – Summer Undergraduate Ceremony
  • 2 p.m. – Spring and Summer Graduate Ceremony


August 1, 2020

  • 9 a.m. – Spring Undergraduate Ceremony for the School of Business and Industry and School of Science
  • 1 p.m. – Spring Undergraduate Ceremony for the School of Arts and Humanities and School of Human Services and Social Sciences
  • 5 p.m. – Spring Undergraduate Ceremony for School of Education and School of Health Professions and Wellness

For more information on commencement, click here.

The summer payment deadline is May 21. Prorated housing and meal plan credits from the spring semester have now been applied to the accounts of qualifying students. Students who graduated in spring should receive a refund for prorated housing and meal plan funds, if applicable, by the end of May. Please make sure JSU has your updated address or direct deposit information.

Students with disabilities should check with their Disability Support Services representative to ensure continuity of services for online courses and formats. For questions, please call 256-782-8380 or visit the Disability Support Services website.

The University Event Calendar provides details on events that are taking place virtually and on campus this summer.

JSU plans to resume on-campus instruction with normal operations for the Fall 2020 semester. Over the summer, the campus will be thoroughly cleaned and sanitized, while the coronavirus task force, led by Dr. Jeff Ryan, continues to work on a return plan for fall. Your health and safety are the administration’s top priority. The university will follow all appropriate guidelines and recommendations set forth by the State of Alabama as we work to return to normal operations and, as much as possible, normal activities.

This summer, Gamecock Orientation (GO!) will be held on campus and in person to prepare incoming students for fall. You can register for Orientation at http://www.jsu.edu/go/index.html

The Gamecock Express has suspended operations until further notice.

The Student Health Center will continue to operate during its normal hours: Monday-Thursday, 8 a.m. to 4:30 p.m., and Friday, 8 a.m. to 2:30 p.m. Transportation for students from campus to the health center, if needed, is available by calling 256-782-5885. A very limited number of COVID-19 tests are available to students, faculty, and staff if their symptoms meet the criteria set forth by the State of Alabama. Please call the Center in advance at 256-782-5310 to confirm that tests are still available and whether you meet the criteria. 

Credit amounts can be viewed under your “Financial Aid Award” information within your MyJSU account. Credits were either applied to the summer 2020 or fall 2020 semester. Be sure to check both terms to see how your credit was applied.

The Houston Cole Library is open only to faculty, staff and students with JSU ID, with the following schedule: Monday-Thursday, 7:30 a.m. to 7 p.m.; Friday, 7:30 a.m. to 4:30 p.m.; Saturday, 9 a.m. to 1 p.m.; Sunday, 2-6 p.m.

The JSU Mail Center, located on the fourth floor of the Theron Montgomery Building, their hours of operation will be: Monday-Friday, 8 a.m. to 4:30 p.m. Until then, it is open Monday-Friday, 10 a.m. to 2 p.m.

Students who wish to have mail and packages shipped from the Mail Center to their off-campus residences should call the Mail Center at 256-782-5290. Shipping charges are the responsibility of the student and must be paid by credit/debit card over the phone.

Departmental mail delivery will resume for offices once they are certified as "Pandemic Ready.

Sodexo will provide food service to campus this summer through the Jack Hopper Dining Hall and WOW. Jack Hopper Dining Hall will be open May 13-July 23, Monday-Thursday, 11 a.m. to 1 p.m. and 5-6 p.m.; Friday, 11 a.m. to 1 p.m. WOW will be open May 15-July 19, Friday-Sunday, 12-7 p.m.

The Recreation and Fitness Center is officially reopened with reduced capacity and reduction of services. Strength and cardio equipment will be spaced appropriately and pool usage will be modified for social distancing. Locker rooms, showers, steam rooms, and hot tubs will be closed, and towel service will not be available. Only the outer lane of the track may be used, except when passing. The climbing wall will not be open. Basketball and racquetball courts are available for individual use by appointment (reserve a court by calling 256-782-8689). The Adventure Recreation Center will provide equipment checkout by appointment (call 256-782-8690 to schedule pickup).  View hours of operation online.

Student workers (Federal Work Study and University Aid) and Graduate Assistants should work remotely as required by their supervisors. Graduate Teaching Assistants will continue to work; responsibilities may change as a result of classes transitioning to online. They should contact the department hear or supervisor. 

Your federal student loan payments will automatically stop from March 13, 2020, through Sept. 30, 2020.

To provide relief to student loan borrowers during the COVID-19 national emergency, federal student loan borrowers are automatically being placed in an administrative forbearance, which allows you to temporarily stop making your monthly loan payment. This suspension of payments will last until Sept. 30, 2020, but you can still make payments if you choose."

For complete information and the answers to frequently asked questions, visit studentaid.gov

All Summer 2020 courses will be held virtually. Students will use Canvas as the Learning Management System to continue courses online. Additionally, some classes may require the use of Microsoft Teams or other tools for live web conferencing or phone conferencing.Further details on specific course requirements will be communicated by the faculty. Students who need to reach faculty or advisors during this time should email them directly. 

The Technology Support Center will now only provide support remotely, 8 a.m. to 4:30 p.m., by email or through Microsoft Teams. Students should email techcenter@jsu.edu with any account or technology support needs. Faculty and staff should continue to create support tickets for assistance. 

The Division of Student Success has partnered with tutor.com to provide free online learning support to students during Summer 2020. More than 3,000 online tutors are available by appointment 24/7 to assist with a variety of subjects, including mathematics, science, world languages, computer science, nursing and health sciences, history, social sciences, literature, and business. For access, log in to Canvas, click the tutor.com link located in the navigation menu, create an account or sign in to tutor.com, and click on “Connect with a Tutor.” Contact Debra James at dmjames@jsu.edu for more information. 

For the first time, JSU’s Department of English will operate its Writing Center during the summer semester. Virtual consultations are available by appointment Monday-Thursday, from May 13 to July 17 (except for Memorial Day). Students of any major may receive help on any type of writing task at any stage of the writing process, including understanding assignments, brainstorming, developing ideas, organization, integrating sources, proper citation, revision strategies, and grammar review. The Writing Center also provides assistance with APA and MLA styles, as well as multi-modal projects and speeches. For more information or to schedule an appointment, visit the Writing Center webpage. For questions, contact Mysti Nichols, Writing Center Coordinator, at mnichols1@jsu.edu

FAQs for International Students

Are you an International Student at JSU? FAQs for International Students have been posted on the International House and Programs website.