Frequently Asked Questions

Please Note: This page will be updated frequently. New and updated items will appear within their appropriate categories, so check back often for updates.

Advisors are available to assist students; please contact your advisor via email for a virtual or telephone appointment. Search the directory online for contact info.

The university bookstore has temporarily moved its business to online only. Customers with questions can send an email to bksjsu@bncollege.com, which is monitored daily. Follow the Bookstore’s Facebook page for the latest information.

Online Sales and Free E-Textbooks
To ensure students are equipped to learn wherever they are, the JSU Bookstore is providing free access to eTextbooks for the remainder of the spring semester for many of the classes taught since January. The online bookstore (http://jsu.bncollege.com) continues to offer uninterrupted service and is offering free shipping on all orders.

Buyback and Textbook Rental Returns
For students who are not on campus, rented textbooks can be returned for free by mail. One free printing label per semester may be printed from the bookstore website (http://jsu.bncollege.com) for textbook rental returns (Therefore, it is recommended that students wait until they complete all of their studies for the semester before returning textbook rentals.). The grace period for rental returns will be extended at the end of the semester. Traditional buyback will begin as soon as the bookstore reopens.

Classes have transitioned to online for the remainder of the Spring semester. Students will use Canvas as the Learning Management System to continue courses online. Additionally, some classes may require the use of Microsoft Teams or other tools for live web conferencing or phone conferencing. Please visit the following link for comprehensive guidance and support for all newly-transitioned online classes:  https://jsu.instructure.com/courses/14073. Further details on specific course requirements will be communicated by the faculty. Students who need to reach faculty or advisors during this time should email them directly. The administration announced on April 1 that all classes for Summer 2020 will be delivered online. Registration is currently open. More information will be provided soon. 

We are saddened that this pandemic has interrupted the final semester of college for graduating students. The undergraduate and graduate commencement ceremonies scheduled for May 1-2 will not take place. The university will hold commencement ceremonies for the spring graduating class either in late May or early June. If we are unable to hold the ceremonies then, Spring graduates will participate in a ceremony August 1. Students will receive an email on their JSU account when their diploma is being mailed. They are expected to be mailed in early June. 

Students with disabilities should check with their Disability Support Services representative to ensure continuity of services for online courses and formats. For questions, please call 256-782-8380 or visit the Disability Support Services website.

Last Day to Drop or Withdraw without Academic Penalty has been extended to April 6. Last Day to Drop Passing or Withdraw with Academic Penalty has been extended to April 21.

All campus events have been cancelled, including student organization activities (both on campus and off) and external events hosted on campus until further notice. The University Event Calendar provides details on a few virtual events.

The Financial Aid Office will continue our operations while working remotely. Although the staff are not physically in the office, we encourage students to call or email for assistance. Our phone lines (256-782-5006) will remain open and we will continue to frequently monitor our email finaid@jsu.edu.

The Gamecock Express has suspended operations until further notice.

The Student Health Center will continue to operate during its normal hours: Monday-Thursday, 8 a.m. to 4:30 p.m., and Friday, 8 a.m. to 2:30 p.m. Transportation for students from campus to the health center, if needed, is available by calling 256-782-5885. A very limited number of COVID-19 tests are available to students, faculty, and staff if their symptoms meet the criteria set forth by the State of Alabama. Please call the Center in advance at 256-782-5310 to confirm that tests are still available and whether you meet the criteria. 

University residence halls and apartments will close on Tuesday, April 7. Students with extenuating circumstances may apply for an exemption if unable to vacate at this time.  Residents will receive a prorated credit and will be released from summer housing leases. 

Students can now view their housing pro-rate credit amounts on the Housing website.
 
*Please note that all credit amounts are tentative and subject to final approval. The credit could take up to 60 days to reflect on your student account.*

Houston Cole Library is allowing only critical library personnel in the building. All of Houston Cole Library’s electronic resources will remain available online through the duration of the semester. Students, faculty and staff may continue to request physical materials, including iPads, via a web form during business hours, Monday-Friday, 7:30 a.m. to 4:30 p.m. Materials will be delivered curbside by appointment between the hours of 10 a.m. and 2 p.m.  Patrons returning materials are asked to use the outside book drop in the library’s parking lot.

The JSU Mail Center, located on the fourth floor of the Theron Montgomery Building, is currently open Monday-Friday, 10 a.m. to 2:00 p.m. However, we urge you to visit these offices in person only if it is urgent and the situation cannot be handled over the phone.

Students who wish to have mail and packages shipped from the Mail Center to their off-campus residences should call the Mail Center at 256-782-5290. Shipping charges are the responsibility of the student and must be paid by credit/debit card over the phone.

The Mail Center will be open on Saturday, April 4, and Sunday, April 5, from 8 a.m. to 4 p.m., so that students may pick up mail and packages. Please enter the Theron Montgomery Building from the fourth floor entrance. 

Jack Hopper Dining Hall and The Red Rooster continue to be open, take out only, for the few students unable to leave campus. The Gamecock Food Pantry is also open for those struggling to access basic food and supplies. To arrange a time to visit the Food Pantry, email jsuhousing@jsu.edu

Prorated dining credit will be available through Sodexo. Students should contact Sodexo to cancel meal plans and apply for prorated credits to their student accounts. Any unused Flex Dollars will be rolled over to Summer 2020 or Fall 2020. Students whose meal plans were paid for by university scholarships will not receive a prorated credit. Graduating students will need to visit Student Accounts in Bibb Graves Hall, Room 245, for further instructions.

By the Governor’s declaration, the Recreation and Fitness Center will remain closed until further notice. Members have access to an at-home workout platform, free of charge, to assist them in staying active.

Student workers (Federal Work Study and University Aid) and Graduate Assistants should work remotely as required by their supervisors. Graduate Teaching Assistants will continue to work; responsibilities may change as a result of classes transitioning to online. They should contact the department hear or supervisor. 

The Technology Support Center will now only provide support remotely, 8 a.m. to 4:30 p.m., by email or through Microsoft Teams. Students should email techcenter@jsu.edu with any account or technology support needs. Faculty and staff should continue to create support tickets for assistance. 

Student Success will provide tutoring services and students will be able to request an online tutoring session by emailing acetutoring@jsu.edu. Once the form is filled out, a tutor will reach out to students directly to set up an appointment for a session. For students who already have assigned Success Coaches in ACE, coaches will be contacting them directly to set up a time to meet. We suggest that students have access to a computer or smartphone with strong internet in order to complete the session. To find out which subjects ACE offers tutoring in, visit http://www.jsu.edu/student-success/support/index.html 

The Writing Center in the Department of English is now taking appointments for virtual writing consultations. Students may sign up for online sessions via Navigate in their MyJSU accounts.  Learn more here (http://www.jsu.edu/english/jsu-writing-clinic.html) and contact the Writing Center coordinator, Mysti Nichols, at mnichols1@jsu.edu if you have any questions.  

FAQs for International Students

Are you an International Student at JSU? FAQs for International Students have been posted on the International House and Programs website.